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Senior Helplines & Support Groups

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Elder Abuse Hotlines & Support Groups

If the situation is serious, threatening, or dangerous dial 9-1-1 or call your local police precinct for immediate help.

If the elder lives in another state, call the protective services agency where the elder lives. In some states you can call a hotline toll-free. Many states also have online directories that list local reporting numbers.

Information and referral is also available from the national Eldercare Locator, a public service of the U.S. Administration on Aging.  Call toll-free 1-800-677-1116. This number is available from Monday through Friday 9 AM-8 PM (except U.S. federal holidays).

Elder Locator
Welcome to the Eldercare Locator, a public service of the U.S. Administration on Aging. The Eldercare Locator is your first step for finding local agencies, in every U.S. community, that can help older persons and their family access home and community-based services like transportation, meals, home care, and caregiver support services. To begin, enter your criteria below or call us at 1-800-677-1116.

New York Protective Services for Adults
1-800-342-3009 (Toll free in New York) – Press Option 6

State Resource Directory on Elder Abuse Prevention
State government agencies, state laws, state-specific data and statistics, statewide resources. Click on the state or territory to see directory listing.

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Help for Elders and Families

If you suspect someone you care about is being abused or neglected, you can help. You do not need absolute proof to report suspected abuse. You do not have to give your name. All calls are handled confidentially.

Who to Call

To report suspected abuse, you must call the state where the elder lives. Click here for a list of State Toll-free Reporting Lines.

If a vulnerable adult is in immediate danger, dial 9-1-1 or call the police immediately.

In some states, the toll-free number for reporting suspected abuse can only be dialed within state. If the toll-free number is “in-state only,” and you are a long distance caregiver, please call the Eldercare Locator at 1 (800) 677-1116. A specially trained operator will direct you to help. To learn more about the Eldercare Locator, click here.

The Directory of Crime Victim Services

The Directory of Crime Victim Services http://ovc.ncjrs.org/findvictimservices is a Web-enabled, online resource sponsored by the U.S. Department of Justice, Office for Victims of Crime (OVC). The directory is designed to help service providers and individuals locate victim services in the United States and other countries. Search by location, type of victimization, service needed, or agency type.

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National Elder Abuse Hotlines

National Domestic Violence Hotline

1-800-799-SAFE (1-800-799-7233 )
TTY: 1-800-787-3224

Staff provide callers with crisis intervention, information about domestic violence, and referrals to local programs 24 hours a day, 7 days a week. Telephone assistance is available in many languages, including Spanish.

National Center on Elder Abuse

TTY: 1-800-252-8966

The National Center on Elder Abuse (NCEA), directed by the U.S. Administration on Aging, is committed to helping national, state, and local partners in the field be fully prepared to ensure that older Americans will live with dignity, integrity, independence, and without abuse, neglect, and exploitation. The NCEA is a resource for policy makers, social service and health care practitioners, the justice system, researchers, advocates, and families.

Senior Hotline Phone Numbers:

In New York State call:
The NYS Department for the Aging: 1-800-342-9871.

In New York City call:
The NYC Department for the Aging: 1-212-442-1000.

If you know someone in need or if you or your family needs emergency help in New York City, you may dial 311 for assistance.

In New York City ONLY, contact:

Elderly Crime Victim’s Program
NYC Dept. for the Aging

Monday – Friday 9:00am – 5:00pm
1-212-442-3103

Safe Horizon
You can call Safe Horizon’s hotlines 24 hours a day, 7 days a week. The calls are free, and counselors are able to help you no matter what language you speak. Counselors provide crisis counseling, safety planning, assistance with finding shelter, referrals to Safe Horizon programs or other organizations, advocacy with the police, and other crucial services.

Safe Horizon’s Domestic Violence Hotline:
1-800-621-HOPE (4673)

Safe Horizon’s Elderly Abuse Project:
1-212-316-2100

Protective Services For Adults:
1-212-630-1853

To report adult abuse, call
(within New York State only):
1-800-342-3009 (Press Option 6)

NYC Human Resources Administration / Department of Social Services

Info-Line: 1-877-472-8411

Outside NYC: 1-718-557-1399

Additional organization listings and statistics are available in our Senior Citizens Resource Directory. Please feel free to include your organization or resource if not already included. Thank you.

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Senior Legal Hotlines

New York Seniors Legal Assistance Project
Legal Services for the Elderly and City Bar Justice Project
130 W.42nd St, 17th FL
New York, NY 10036

Hotline Hours:
M, W, Th 10:00AM -1:00PM EST
Tue 5:00 – 8:00

1-866-382-7955
1-646-442-333 in NYC

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National Hotline Numbers

Administration on Aging
1-202-619-0724

Health Care Fraud Hotline
1-202-418-3300

IRS Information Line
1-800-829-1040

Medicare Hotline
1-800-633-4227

Social Security Hotline
1-800-772-1213
TTY – 1-866-501-2101

Dept. of Veterans Affairs
1-800-827-1000

AARP
1-888-687-2277

Alzhiemer’s Association
1-800-272-3900

American Cancer Society Hotline
1-800-227-2345

American Diabetes Association
1-800-342-2383

American Heart Assoc.
1-800-AHA-USA1

Arthritis Foundation Information
1-800-283-7800

Medicare and Medicaid Services
1-800-633-4227
TTY – 1-877-486-2048

National Committee to Preserve Social Security/Medicare
1-800-998-0180

National Health Information Center
1-800-336-4797

Parkinson’s Disease Foundation
1-800-457-6676

Veterans’ Assistance
1-888-838-7697

Grandparents Raising Grandchildren
USA.gov: Grandparents Raising Grandchildren — US government information and programs for grandparents parenting their grandchildren.

Help for Grandparents Raising Grandchildren
AARP Foundation has a new online tool that can help grandparents or other relatives raising children connect with key public benefits programs for which they or the children they are raising might be eligible.

For additional Senior Hotline and Support Group listings, please visit our Senior Citizens resource directory. If you would like to add your organization or a resource, please do so. It’s FREE. Your resource may help save a life.

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